Without a doubt, CAD software is one of the most important technologies available today. This is even more true in the plant design area, where projects are increasingly becoming more complex with ever-tightening deadlines. Up-to-date software maintenance is crucial to the success of any project. Not only do annual software revisions improve on performance and productivity, but maintenance gives users access to prompt technical assistance when necessary.

To gain maximum benefit from your CAD software investment, it is best to draw from a variety of support resources.

Smart Support
Users with Smart Support logins gain access to a large knowledge base repository filled with articles and frequently asked questions. Customers can log Service Requests (SRs) in an automated system, track and view SRs, and access the latest downloads and utilities for their software.

CADWorx Forums

The CADWorx forums offer a convenient online meeting place for users, resellers, and Intergraph team members to come together. In these product-specific forums, participants discuss solutions and share best practices and workflows. The CADWorx forums make it possible for all CADWorx users to discuss challenges with other users and discover solutions that are not always found in the user manuals.

Authorized Dealers

The extensive global dealer network of Intergraph partners provides access to the Smart Support website as well as the dealers’ own service options. Depending on geographical location, these can include one-on-one technical support, installation, configuration, training, customization, onsite support, and more.

Taking full advantage of these support resources, companies can capitalize on all of the benefits that CADWorx offers.

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Vol.3 | Issue 1 | January 2016
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Werner Theron
Chempute Software

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